Fair & Prompt Refunds
This Refund Policy explains when and how BridesBerry (operated by Brynex Apparels Pvt Ltd) processes refunds for orders and returns. Please review this document in conjunction with our Return & Exchange Policy.
1. Circumstances Under Which Refunds Are Issued
- Your returned jewelry has arrived at our facility, passed gemological quality verification, and received approval.
- Your piece arrived damaged, flawed, or incorrect, and you reported it within 48 hours accompanied by the continuous unboxing video.
- You cancelled an order prior to warehouse dispatch and courier manifest generation.
- We cancelled your order due to stock unavailability, pricing errors, or undeliverable shipping pin codes.
- A courier parcel was officially confirmed lost in transit after investigation.
2. How Refunds Are Processed
- Following quality inspection (within 3 to 5 business days of item receipt), you receive an email notifying you of approval or status.
- Once approved, our accounts desk initiates the refund within 2 business days.
- Refunds are routed back strictly to the original payment source used during purchase.
3. Refund Timelines by Payment Mode
Once initiated by BridesBerry, financial institutions require varying processing windows to reflect credits on your statement:
| Original Payment Method | Destination Account | Estimated Timeline |
|---|---|---|
| UPI (GPay, PhonePe, Paytm) | Linked VPA / Bank Account | 2 to 5 business days |
| Credit / Debit Card | Issuing Bank Card Account | 5 to 10 business days |
| Net Banking | Originating Bank Account | 5 to 7 business days |
| Prepaid Digital Wallets | Same Wallet Balance | Up to 48 hours |
| Cash on Delivery (COD) | Verified NEFT / IMPS Bank Account | 5 to 7 business days after bank verification |
If your refund does not appear after the stated duration, please contact your issuing bank referencing the RRN/transaction ID provided in our confirmation email.
4. Deductions & Fee Offsets
- Change-of-Mind Returns: A nominal ₹150 logistics fee is deducted to cover reverse shipping and transit insurance.
- COD Fees: Cash-on-delivery handling fees collected by courier partners are non-refundable.
- Missing Gifts / Packaging: The market value of any unreturned promotional gifts or gem certificates will be subtracted from the refund balance.
- Zero Deductions: No deductions whatsoever apply if an item arrived damaged, flawed, or incorrect on our part.
5. Store Credit Option
Customers may alternatively select instant BridesBerry Store Credit. Store credit is activated immediately upon return approval, carries no expiration date, and can be redeemed seamlessly toward any future jewelry collection purchase.
6. Order Cancellations
- Before Dispatch:You may cancel any ready catalog order via "My Orders" or by emailing support before courier dispatch. You will receive a 100% full refund with zero cancellation charges.
- After Dispatch: Shipped parcels cannot be recalled in transit; please receive the parcel and initiate a standard return request.
- Customised Orders: Made-to-order and engraved items cannot be cancelled once manufacturing commences in the atelier.
7. Failed or Duplicate Transactions
If funds are debited from your bank account during checkout but no order confirmation is generated, or if an accidental double-charge occurs, the payment gateway typically auto-reconciles and reverses the debit within 5 to 7 business days. If it does not reflect, please forward your payment gateway transaction reference ID to rootmentsit@gmail.com for manual reconciliation.
8. Promotional Offers & Coupons
Refund calculations are based strictly on the net amount paid by the customer after all applied promotional coupons, bundle discounts, or vouchers. Coupon values are not convertible into cash refunds.
9. Contact Accounts & Billing
For questions regarding pending refunds or financial status, contact our billing desk at rootmentsit@gmail.com.