Terms & Conditions

Welcome to BridesBerry

BridesBerry is owned and operated by Brynex Apparels Pvt Ltd, having its registered office at 37/3688A3, Harikeerthi Complex, Edapally, Ernakulam, Kerala - 682024, India. By accessing our website, browsing our collections, or placing an order, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.

1. Eligibility

You must be 18 years of age or older to place an order on BridesBerry. By submitting an order, you confirm that you possess the legal capacity to enter into a binding contractual agreement under the Indian Contract Act, 1872.

2. Your Account

Please ensure that all personal, delivery, and contact information you provide is accurate and up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. We reserve the right to suspend or terminate accounts that contain falsified details or exhibit fraudulent patterns.

3. Our Products & Craftsmanship

• We take utmost care to present our bridal and fine jewelry collections as faithfully as possible. However, slight color variations may occur due to photography lighting and varying screen display color gamuts. Minor variations in weight, dimension, and stone finish are natural characteristics of handcrafted artisanal jewelry.
• All our gold jewelry is officially BIS hallmarked, and gold purity (e.g., 22K or 18K) is explicitly stated on each product specification sheet. Our fine silver jewelry is crafted in 92.5 Sterling Silver.
• Net metal weight, stone weight, making charges, and gemological certificates (where applicable) are detailed on individual product pages and your itemized tax invoice.

4. Pricing

• All prices are quoted in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless otherwise explicitly specified.
• Precious metal rates change in alignment with market indices. You are billed at the exact price displayed at the time your checkout transaction is successfully completed.
• In the rare event that an item is listed at an incorrect price due to a clerical or technical error, we reserve the right to cancel the order and provide an immediate full refund.

5. Orders & Acceptance

An automated order confirmation email acknowledges receipt of your request but does not constitute final contractual acceptance. Contractual acceptance takes place upon order dispatch and courier manifest generation. We reserve the right to decline or cancel an order if an item is out of stock, payment validation fails, or courier delivery cannot be fulfilled to the specified PIN code. In such cases, a complete refund is promptly initiated.

6. Payments

We accept UPI, major Credit/Debit Cards, Net Banking, digital wallets, and Cash on Delivery (COD where eligible). All online transactions are processed through 128-bit/256-bit SSL secured, PCI-DSS compliant payment gateways. For high-value jewelry purchases exceeding statutory thresholds, we may request PAN verification in compliance with Government of India regulations.

7. Customised & Made-to-Order Jewellery

Bespoke, engraved, personalized, or made-to-order bridal pieces are crafted uniquely for you. Therefore, these items cannot be cancelled, modified, or returned once atelier production has commenced. Exceptions are strictly limited to verified manufacturing flaws or deviations from approved CAD specifications.

8. Care & Warranty

Precious jewelry requires mindful handling. Please keep jewelry away from direct exposure to perfumes, hairsprays, chlorination, water, and household cleaning chemicals. Normal wear and tear, surface hairline scratches, accidental breakage, or third-party alterations/repairs are excluded from our warranty policy.

9. Intellectual Property

All proprietary designs, catalog photography, brand logos, motifs, text, animations, and software on BridesBerry are the exclusive property of Brynex Apparels Pvt Ltd and are protected under Indian Copyright and Trademark Acts. Reproduction or commercial exploitation without written consent is strictly prohibited.

10. Prohibited Website Use

You agree not to disrupt or tamper with website servers, inject malicious scripts, reverse-engineer proprietary code, harvest automated data via crawlers/scrapers, or submit fraudulent customer reviews.

11. Privacy

Our collection and processing of personal data is governed by our dedicated Privacy Policy, which forms an integral part of these Terms & Conditions.

12. Limitation of Liability

To the fullest extent permitted by Indian jurisprudence, BridesBerry and Brynex Apparels Pvt Ltd shall not be liable for indirect, incidental, or consequential damages arising from delays caused by events beyond our reasonable control (force majeure). In all circumstances, our maximum aggregate liability shall not exceed the invoice amount paid by you for the specific item in dispute. Nothing herein restricts your rights under the Consumer Protection Act, 2019.

13. Modifications to Terms

We reserve the right to revise these Terms & Conditions as necessary. The version active on the platform on the timestamp of your order submission shall govern that transaction.

14. Governing Law & Jurisdiction

These Terms and any contractual disputes arising out of your purchases shall be interpreted in accordance with the laws of the Republic of India. The courts situated in Ernakulam, Kerala shall exercise exclusive jurisdiction, subject to consumer protection statutes.