Insured & Tamper-Evident Delivery
At BridesBerry (operated by Brynex Apparels Pvt Ltd), we understand that your bridal jewelry represents both financial investment and deep emotional significance. We pack every single piece securely in tamper-evident, discreet protective packaging and ship it 100% fully insured until it reaches your hands.
1. Where We Deliver
We deliver across India to all serviceable PIN codes through premier logistics networks (including Shiprocket, Blue Dart, and Delhivery). You can check PIN code deliverability and estimated timelines on product and checkout pages.
* Note: We currently ship within India only. International deliveries are not supported at this time.
2. Processing & Atelier Handling Time
Before dispatch, each piece undergoes a rigorous quality inspection, BIS hallmark verification, and ultrasonic sanitization:
| Jewelry Order Type | Dispatch Timeframe |
|---|---|
| Ready-to-ship catalog designs | 1 to 3 business days |
| Custom ring/bangle resizing or engraving | 5 to 7 business days |
| Customised or made-to-order bridal sets | 10 to 21 business days (confirmed during order consultation) |
Business days are Monday through Saturday, excluding gazetted national holidays. During peak wedding and Diwali seasons, dispatch may take 1–2 days longer due to high volume.
3. Transit & Delivery Timelines
Once dispatched from our fulfillment center, estimated transit times are:
| Destination Region | Estimated Delivery After Dispatch |
|---|---|
| Within Kerala and Tier-1 Metro Cities | 2 to 4 business days |
| Rest of India (Tier 2/3 Towns) | 4 to 7 business days |
| Remote locations, J&K, and North-East | 7 to 10 business days |
4. Shipping Charges & COD
- Complimentary Shipping: Free insured express shipping on all prepaid orders exceeding ₹1,999.
- Standard Orders: A nominal flat fee of ₹150 applies to orders below ₹1,999.
- Cash on Delivery (COD): Available for eligible PIN codes for orders up to ₹10,000, subject to a ₹100 verification fee.
5. Tracking & Transit Insurance
Every parcel is insured against loss, transit damage, or theft up until the confirmed point of physical delivery. When your order is handed over to the courier, we send you the courier partner name, AWB tracking number, and live tracking URL via Email, SMS, and WhatsApp. You can also view live delivery progress anytime under "My Orders".
6. Security & Delivery Rules
- We deliver exclusively to the physical address recorded on your order. Address changes can only be accommodated prior to courier handover.
- Due to the high value of fine jewelry, couriers are instructed to deliver only against an OTP sent to your registered mobile number and/or presentation of a government ID.
- The package must be physically accepted by an individual aged 18 or above.
7. When You Receive Your Parcel (Mandatory Unboxing Video)
Please inspect the outer package before accepting it. If the tamper-evident security tape appears broken, sliced, torn, or wet, do not accept delivery, or instruct the courier agent to note the condition on the physical or digital Proof of Delivery (POD).
Video Documentation Guidelines:
To protect against fraudulent claims and satisfy transit insurance claims, you must record a continuous, unedited unboxing video starting from the moment you cut open the sealed tamper-proof outer bag, clearly displaying the shipping label, barcode, the jewelry presentation box, and the piece itself.
Any transit damage, missing accessory, stone displacement, or wrong item claim must be reported with this video within 48 hours of delivery.
8. Failed Delivery Attempts & RTO
Our courier partners make up to three attempts to complete delivery. If delivery fails due to an incorrect address, recipient unavailability, or refusal to accept a COD order, the parcel will return to our warehouse (RTO). A re-dispatch fee of ₹150 may apply to arrange re-delivery. If an undelivered order is cancelled by the customer, refund will be issued minus outward and return shipping fees.
9. Lost in Transit
In the unlikely event that a parcel is confirmed lost or untraceable in transit by the courier partner, our team conducts an internal verification within 7 business days and immediately dispatches a brand-new replacement piece or issues a 100% full refund to your original payment method.
10. Shipping Inquiries
For shipping queries, tracking assistance, or pin-code verification, contact our logistics concierge:
Email: rootmentsit@gmail.com | Operating Hours: Monday – Saturday (10:00 AM – 6:00 PM IST)