Return & Exchange Policy

7-Day Return & Exchange Window

We want you to treasure your BridesBerry jewelry. If you are not entirely satisfied with your purchase, you may request a return or exchange for eligible pieces within 7 days of confirmed delivery, subject to the guidelines detailed below.

1. How to Initiate a Return or Exchange

1. Submit Request: Contact us within 7 days of delivery at rootmentsit@gmail.com or initiate a request through "My Orders" in your customer account. Include your Order ID, contact number, and reason for return.
2. Verification: Our concierge team reviews your request within 2 business days and issues a Return Merchandise Authorization (RMA).
3. Insured Pickup: Once approved, we schedule a doorstep pickup via our insured logistics partner.
4. Secure Repackaging: Carefully pack the jewelry into its original presentation box with all foam cushions, authenticity cards, hallmark certificates, tags, invoice, and free promotional items intact.
5. Atelier Inspection: Upon receipt at our facility, our gemologists inspect the item within 3 to 5 business days.

* Note: Please return items only through our designated courier service. For security and insurance compliance, we cannot accept self-shipped or unmanifested parcels.

2. Eligible Items for Return

• Jewelry pieces that are completely unworn, unused, odorless, and in original pristine condition.
• Pieces returned in original packaging with untampered hallmark security tags, authenticity cards, and the physical invoice.
• Pieces that arrived damaged, defective, or mismatched from your invoice (supported by unboxing video documentation).

3. Non-Returnable Items

To preserve authenticity and hygiene standards, the following cannot be returned or exchanged:

• Customized & Engraved Jewelry: Personalized bridal sets, bespoke engravings, or items crafted to custom dimensions.
• Resized or Altered Items: Any ring, bangle, or necklace altered by third-party jewelers.
• Precious Bullion: 24K gold and 999 silver coins or bars.
• Earrings & Nose Pins: For stringent personal hygiene reasons, pierced jewelry is non-returnable unless received damaged upon opening.
• Clearance & Final Sale: Marked clearance or bridal warehouse items explicitly labeled as final sale.
• Damaged / Missing Hallmark Tags: Any piece showing signs of wear, perfume stains, scratches, or missing hallmark tags.

5. Atelier Quality Verification

Each returned piece is assessed by certified gemologists for gross weight, gold purity, stone integrity, and packaging completeness. If an item fails to match our dispatch records or violates return terms, the return will be rejected and the piece will be shipped back to you at your expense.

6. Exchanges

You may exchange an eligible piece for an alternative size or different bridal design, subject to live inventory availability. If the new item has a higher price, you pay the difference at checkout. If the new item costs less, the balance will be refunded or credited to your account as store credit.

7. Return Shipping Costs

• Damaged / Defective / Wrong Items: Doorstep pickup and replacement shipping is 100% free of charge.
• Change of Mind: A nominal return handling and insurance fee of ₹150 is deducted from the final refund amount.

8. Market Price Changes

Precious metal bullion rates fluctuate daily in the open market. All refunds are computed strictly based on the net invoice price paid by you at the time of purchase, irrespective of upward or downward market price shifts upon return date.

9. Contact Our Returns Desk

For return inquiries, please write to rootmentsit@gmail.com or reach our customer desk between 10:00 AM – 6:00 PM IST (Mon – Sat).